Mannai - COS Software and Mansoft have been appraised at SEI CMMI Level 3

 
It gives us immense pleasure to announce one of our biggest achievements in recent times. Mannai Trading Company WLL – Software Division and its Indian software services arm, ManSoft Systems Pvt. Ltd. have been appraised at CMMI Maturity Level 3 . This is published in the website of Software Engineering Institute (SEI), U.S.A. Click link http://sas.sei.cmu.edu/pars/

The assessment covered operations spread across two countries as part of a single appraisal, the entire certification process took about nine months. The successful appraisal across two countries demonstrates better implementation of rigorous practices in our delivery units.. It also reinforces the fact that processes followed at Mannai provide a focused framework to achieve higher levels of service quality, improved schedules and increased user satisfaction.

Mannai COS Software Services is the first company to be appraised at Level 3 in Qatar.

According to the Mannai management - "The successful appraisal under CMMI for Development model is important for our clients as it demonstrates the maturity of our processes. This process maturity offers our clients benefits including standardisation of processes and service capabilities, predictability as well as other benefits."

This achievement strengthens our belief that we never sit on our laurels but continue to move ahead and provide preeminent value proposition in IT Services industry and our CMMI assessment is further testament of our ongoing commitment for quality and efficiency. This accomplishment brings in commitment on part of Mannai-COS and ManSoft to deliver best in class services across the industry, driving overall satisfaction and desired benefits to all our stakeholders.

Our Journey towards CMMI L3

Great team effort, hard work with meticulous planning of Ms. Vinita and Mr. Prasad along with PMO team, Software Engineering Process Group (SEPG) members and all employees of Mannai COS and ManSoft lead to the feat of SEI-CMMI Level 3 maturity appraisal for both the companies. Mr. Moni George’s vision and behind the scene support as the sponsor for the maturity evolution is a key contributor for this success.

QMS Definition

This vast process started when Ms. Vinita and Mr. Prasad along with the SEPG team started working on Quality Management System (QMS) by defining processes, templates, check-list, guidelines and standards. This entire activity of QMS definition was achieved in a record time of one and a half months. The first QMS was released in the month of Jan’2010. This continuously evolving framework got further refined and was rephrased as SPINE (Software Process Improvement for attaiNing Excellence).SPINE (as the name suggests) is envisaged as the backbone for all organization processes. This was followed by conducting multiple awareness sessions on SPINE (meaning of process definitions, usage of templates, checklists, forms etc.) to the stakeholders.

QMS Implementation

With the identification of Pilot projects started the journey for implementation of QMS. To keep a track on progress and ensure continuous evolution of QMS, various activities were undertaken. Organization Training (OT) functions were formed for catering to the training needs of the whole organization. Audit group started auditing projects and support functions on a monthly basis. SEPG met fortnightly to discuss the progress on QMS implementation and process improvement suggestions.

Appraisal

External audit (by Nihilent Technology) was conducted in the month of April to verify the extent of implementation and gauge the preparedness of the organization for CMMI Level 3 appraisal. A Practice Implementation Indicator Description (PIID) workshop was conducted for the teams of the pilot projects, subsequent to which, each project under the guidance of PMO, prepared their respective PIID document.
The most awaited final Appraisal for SEI-CMMI Level 3 was conducted in the month of July 2010. This appraisal was conducted by Kiran Chaudhari (Senior Manager- Quality at Nihilent Technologies) and he was ably supported by our SEI-CMMI Ver. 1.2 trained Appraisal Team Members (ATMs) comprising of Prasad Mahamuni, Narendhiran Vijayakumar, Sithick Sahubar, Shashank Vaidya, Bidya Mohanty and Dipal Bhavsar. There was offline verification well as interviews of relevant stakeholders known as Functional Area Representatives – FAR members.

On 21st July 2010, Mannai Trading Company WLL (COS Division) & ManSoft System Pvt. Ltd. successfully completed the Final Appraisal for SEI-CMMI Level 3 within record time, covering all eligible verticals and projects.

Mr. Kiran, Nihilent Technologies quotes –

“The best part of Mannai COS and ManSoft is the experienced SEPG Team; since they have past experience, for them the CMMi journey was just to follow the processes and take early action on bottlenecks. Most of the project teams here demonstrate abundant enthusiasm in following a disciplined and defined process framework (The Mannai proprietary QMS Process Framework) to get the best benefits for their projects. The appraisal team was keen to understand weaknesses and the corresponding improvement opportunities to further enrich QMS. As a Lead Appraiser, it was my one of the best experiences to work with such a motivated team”
Kudos to the team – Vinita, Prasad, Hina, Hema, Sruthi and everyone who have contributed directly or indirectly towards this mega achievement.

Well said by Michael Jordan “Talent wins games, but teamwork and intelligence wins championships”